Privacy Policy

Last Updated: May 1, 2025

This Privacy Policy explains how SmartHive Connect ("Company," "we," "our," or "us") collects, uses, and protects your personal information when you use our services, including our website, AI tools, and text messaging programs.

1. INFORMATION WE COLLECT

We collect both personal and automated information. Personal data may include your name, phone number, email address, business information, payment details, and communication history. We may also collect information related to how you use our services and your preferences. Automated data includes device and browser type, IP address, location (if you grant permission), and website usage patterns through cookies or similar technologies.

2. HOW WE USE YOUR INFORMATION

Your information is used to provide and improve our virtual assistant services, process payments, manage support interactions, and send you updates or promotional content if you've opted in. It also helps us respond to your requests and comply with legal requirements.

3. TEXT MESSAGE PROGRAM

When you opt into our messaging program, we collect your mobile number and consent preferences. We use this data to send service-related texts, reminders, and promotional content (only with your permission). You can opt out at any time by replying STOP to any message. Message frequency may vary. Message and data rates may apply.

4. INFORMATION SHARING

We do not sell or share your personal information with third parties for marketing purposes — ever.We may share your information only with trusted vendors, service providers, legal or financial professionals, or government entities when legally required. With your explicit consent, we may also share information with business partners for service fulfillment. All shared information is handled securely and in accordance with this policy.

5. DATA SECURITY

We use appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. These include both technical and organizational safeguards to keep your data secure.

6. DATA RETENTION

We retain your information only for as long as necessary to fulfill the purposes stated in this policy, unless a longer period is required by law or regulation.

7. YOUR RIGHTS

Depending on your location, you may have the right to access, update, delete, or restrict the use of your personal data. You may also withdraw your consent at any time. To exercise your rights, please contact us using the information listed in Section 11.

8. CHILDREN’S PRIVACY

Our services are not intended for anyone under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please reach out so we can delete it.

9. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tools to enhance your user experience and analyze site usage. You can manage your cookie settings in your browser at any time.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top will be revised. We encourage you to review this page regularly to stay informed of any changes.

11. CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

SmartHive Connect

📞 +1 336-559-5323

📧[email protected]

12. CALIFORNIA PRIVACY RIGHTS

If you’re a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Contact us for more details or to exercise those rights.